Over the past year, professionals no matter the industry have likely gotten much more familiar with the costs and benefits of working remotely. In fact, across the globe, millions of people who used to go into the office each and every day are now far more used to working from home.
This fact has led to a lot of new changes for many different types of workers. One such change has been a widespread dependence on remote support products such as TeamViewer and LogMeIn.
That alternative is called ConnectFix by Corporate Armor.
But before we get into Connect & Fix, let’s quickly break down what remote support is and why it is so important now, and will only continue to be more important going forward.
What is remote support?
Overall, individuals and organizations who depend on their computers to remain productive and connected with those that they collaborate with on a daily basis to achieve professional goals.
More so than ever before, technology has made it possible to skip the work commute, work remotely, and support both customers, clients and colleagues alike in a single instant.
This ability has proven to be highly beneficial to everyone involved in many different kinds of industries for a number of reasons, such as:
- Customers love the convenience of not having to bring in an item for support or having to have a person come in person. They are happy to have someone deal with it either remotely or have someone walk them through how they can handle it on their own.
- Employees have been found to be overall more productive when they are able to depend on a lifeline of support in the event that something unforeseen or unwanted occurs.
- Companies enjoy the benefits of having their employees work remotely either full-time or partially. It has been found that customers are happier, employee productivity and satisfaction is higher, and companies save on average $11,000 per year for every employee that works remotely at least half the time.
- Finally, the positive environmental impact when it comes to remote work is substantial. Global Workforce Analytics estimates that working remotely just half of the work week could reduce greenhouse gas emissions by 54 million tons every year.
Moreover, remote support simply offers the ability to connect one remote device to another. It is typically utilized in the action of providing some form of technical support once that initial remote access connection is established. This is done for the specific purposes of solving technical issues.
Remote support is possible to carry out on PCs and Macs, as well as mobile devices such as iOS, Android, Windows and tablets.
Before remote support was possible, help desks and call centers were really the only help that companies and technicians could offer. IN order to get anything done, these techs would try to figure out what was going on – essentially while flying blind – and get customers, clients and more to execute the step-by-step instructions to solve the issue.
Now, remote software allows these same techs to view, control and run valuable diagnostics on a fully remote device without having to ask the user to do anything at all. Without a doubt, this is clearly a better way to go about trying to get this kind of work done. Not only is it so much easier for the person who needs help to simply sit back and let the experts take care of the issue, but it is also far easier for the technicians who no longer have to depend on their communication skills to get the job done. Instead, they can simply get to work on the remote device as if it was the very device that they were working on at their desk.
The problem with TeamViewer and LogMeIn
Without a doubt, two of the most popular remote support programs right now are LogMeIn and TeamViewer. Both companies develop software that allow users to remotely access computers or devices from a different computer.
Beyond that, both companies also offer data backup services, chat software and a number of other programs that are meant to further assist clients who need remote access and remote support software.
Overall, LogMeIn, Inc., provides software that enables remote connectivity and collaboration. Also creates other tools for syncing or backing up data and for businesses to chat with clients.
On the other hand, TeamViewer creates remote access software that allows for desktop sharing, online meetings, web conferencing, and file transfer between computers. Company also creates other collaborative and data tools.
While these companies used to offer much more affordable options for their clients, their prices have continued to go up. For those who use LogMeIn, the price for individuals starts at $99 per year and allows access to just 2 computers. A “Power User” will allow access to up to 5 computers and costs $249 per year. At the most expensive, the “Small Business” level allows remote access of up to 10 customers and costs $449 per year.
When it comes to TeamViewer, one nice aspect is that it is free for noncommercial users. However, that noncommercial tag only allows a one-to-one remote experience. From there, the costs for businesses become prohibitively expensive for many businesses. The Business level is $79 for one license workstation and meeting of up to 15 individuals. Additional licensed workstation cost $139 each.
The Premium option allows for unlimited workstations and up to 25 individuals in a meeting costs $1,499.
Finally, the Corporate level costs $2,839 for unlimited workstations with up to 25 individuals in a meeting. Beyond that, 3 sessions can run simultaneously, with additional channels costing $989 each.
While the payments are one-time payments, there have been several upgrade fees in the past.
Connect & Fix by Corporate Armor
Now that you know the pretty sizable costs that the industry leaders demand, you may be interested in learning about the free and secure remote support software that have the power and bandwidth to help anything from businesses, to schools, to even local or state governments.
Corporate Armor is excited to offer their secure, reliable remote desktop software that will allow your technician support to offer their expertise to staff, customers or clients remotely from anywhere in the world at any time.
Overall, there are a number of crucial features that Connect & Fix offers its clients. Those include, but are not limited to:
- Share my screen
- Keyboard and mouse control
- File transfer
- In session chat
- Drawing tool
- Pointer
- Remote system info
- Admin tools
- Desktop app
- Web
Without a doubt, Connect & Fix may not offer all of the extensive features that programs such as TeamViewer or LogMeIn offer, the fact of the matter is that many of those extra features will very rarely be used to troubleshoot and fix issues.
Connect & Fix very simply offers the crucial and primary building blocks that make up compressive remote support. Though it has already been stated, it should be mentioned again. Connect & Fix is entirely free for use for individuals, businesses, nonprofits and more!
When it comes to Corporate Armor overall as a company, it is one of the leading suppliers of technology security and infrastructure products for businesses of all sizes. They are proud to offer one of the largest curated selections of security, wireless and data storage products that are available on today’s market.
Beyond that, they offer full-service, concierge consultation services to businesses so that those who invest in Corporate Armor products and technology can be sure that they fully understand how to make the most out of the newest additions to their software or hardware capabilities.
Conclusion
In today’s day and age, there is simply no doubt that individuals and businesses alike are going to start operating more and more online. Though it is starting to look as though the COVID-19 pandemic will soon come to an end, there is no doubt that there are a lot of businesses that are going to continue doing most, if not all, of their business remotely. That means that the demand for remote support is likely only going to grow going forward.
If you own a business that is considering staying remote or going even more remote in the coming months, there is no doubt that you are going to want to have access to remote access and support.
Hopefully now that you have read this quick breakdown of what remote support is and what it offers, you will have a better idea about what kind of product would be best suited to you and your company’s needs. Just because you’re paying a lot of money doesn’t always mean you are getting a better product. As you now know, there is a fantastic remote support product that you can use and enjoy for free.